Help center

Yes, it’s possible, but in such case the easy payment methods are not available. Please choose „Bank Transfer” while placing an order and transfer the money using details displayed in the checkout or ask our team at support@noo.ma for a payment link.

We offer many different payment options, all of which are free to the customer – we will not charge any extra fees for any payment method.

We accept any type of credit/debit Cards (Visa, Mastercard, American Express, Cartes Bancaires and CartaS), Paypal, Apple Pay, Bank Transfer. We also support online banking: Klarna, Sofort Banking, Przelewy24, iDEAL and EPS. Please note that when you choose choosing “Bank Transfer” payment method, we’re not responsible for any additional fees that your client’s bank may charge while making a transfer to our bank account. All noo.ma bank accounts are registered in Poland.

We do accept payments from an online payment system Klarna that offers ”pay later” services. You can find out more about Klarna here.

Sorry, but we do not offer assembly services. Fortunately, our assembly is just simple & fun! Our products are delivered preassembled with smart connectors which limits the final assembly time to maximum 15 minutes, with no tools needed.

The legal warranty is mandatory and applies EU-wide for two years beginning from the date consumers receive the product. For the full Terms & Conditions, please click here.
noo.ma does not cover:

• Modifications, alterations, tampering, or improper maintenance or repairs;
• Prolonged exposure to moisture or direct sunlight;
• Any actions or uses performed outside of those recommended or specified in our Care Guide, on our site, including our FAQs.

Once the order has been dispatched from our warehouse, we cannot do anything about the delivery. The easiest & fastest way to receive an update on your shipping is to contact the carriers directly. You can find carriers' contact info in the shipping confirmation you’ve received from us. If you’re still having troubles with delivery, contact our customer team at support@noo.ma.

We offer free delivery for orders over €100 within EU, UK & Switzerland.

We ship to countries in European Union and to United Kingdom & Switzerland. In some cases we can also ship worldwide – simply send your postal code, country and the name of product to support@noo.ma and we'll get back to you with our decision.

noo.ma usually uses Fedex and TNT as a freight forwarder for international shipments and DTS for domestic services in Poland. The service includes a delivery to your door. Courier will attempt to deliver the parcel to the provided address. If delivery fails the first time, please contact the carrier’s support team to schedule a second delivery attempt.

Deliveries within Poland take 2-3 days, deliveries to other countries take 4-7 days.

Once your order has been shipped, noo.ma sends you a shipping confirmation email, which includes a tracking link for your parcel, so that you can follow its progress.

Please check your spam & newsletter inboxes, as our confirmations sometimes land there. If it’s not there, please send a request to support@noo.ma.

The fastest and easiest way to receive an update on your order is to contact our customer team at support@noo.ma. We operate from Monday til Friday from 9 AM to 5 PM and usually answer within 3 working days. Please note that we always email regular updates on your orders, but the messages sometimes land in a spam box. Be sure to check it, as an update may already be there.

It is possible to make changes to your order till the moment it ships. Please note that any changes may have an impact on the lead-time. For details, contact our customer team at support@noo.ma. Shipping address can also be modified anytime until the order is shipped – just be sure to inform our support team about it when your order is still in our warehouse.

We want you to be absolutely satisfied with your purchase from noo.ma, however we do understand that sometimes unexpected situations occur. If you do not wish to keep your product, you may return your non-damaged and unused noo.ma purchase (sample set excluded) in its original packaging within 100 days. The customer is responsible for shipping charges associated with returning a non-damaged item. Read detailed information about our return & refund policy here.

We ask you to inspect the product(s) within 14 days of delivery and let us know if anything is missing or damaged in transit. Kindly document the damage to the product and packaging, preferably in the presence of the carrier, so that we can fairly consider your compensation. Depending on the product and your preference, we will repair or replace your product, and even if that is your preference, we will refund part or all of the value of your order. Read more about your rights under warranty or guarantee in the Terms of Service

You can find and apply for all current vacancies on our careers site, so this is the best place to start.

It’s always great to hear from people who are inspired by the products we create. If you would like more information about who we are and what we value the most, contact our PR & marketing team here bartek@noo.ma.

Join our B2B platform for professionals to receive special pricing, additional delivery options, your personal account manager and more! Request an account here or contact our account managers at business@noo.ma.