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Customer Success & Account Manager in Poznań

We are a young, furniture e-commerce brand based in Poznań. A love of creating unique and durable objects is what drives us to deliver the best quality furniture and accessories. We’re a small energetic team creating a fast developing startup.

As we’re expanding our team, we are looking for an ambitious individual who would take care of our customers, both B2C & B2B. As we most value your attitude & positive energy, you don’t need to have any experience or education in that area.

As a „customer success & account manager” you will:

  • stay in contact with our customers using all communication platforms (Intercom, Zendesk, phone, e-mail)
  • cooperate with our supply & production team concerning orders proccessing, making sure everything is on time :)
  • supervise a whole customer support process - from placing an order, production, delivery & assisting throughout products’ assembly
  • prepare B2B offers for our distributors & partners
  • nurture business relations with our current partners

Stuff we consider crucial for this role:

  • fluent english skills - both in speaking & writing
    (fluent german will be a considered an important advantage)
  • great communication skills
  • orientation on ambitious goals
  • responsibility and attention to details
  • ability to solve small & challenging problems :)
  • positive attitude and a desire to continuously learn
  • willingness to take up more duties, constantly develop your skills and manage your own team in the future

What do we offer:

  • competitive salary, which will rise with increasing our brand’s profit & your range of responsibility
  • creative work environment
  • bucket load of practical knowledge and possibilities
  • fully engaged team that loves what they do
  • people-first approach
  • real first-hand influence on the development of the brand
  • great equipment (we work only on Macs)   
  • friendly, inspiring atmosphere
  • flexible working hours
  • great development opportunities
  • tones of coffee, snacks and fruits

You feel like you'd like to become a part of Even if don't see your dream job position above, you can always drop us a line and we'll get back to you as soon as possible. Don't forget to attach your CV.

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Become a part of

We're a young energetic and very fast developing startup based in Poznań, Poland. If you feel like learning fast, gaining lots of valuable experience and having a real influence on the brand, this might just be a place for you. We guarantee you will feel like home and have lot's of fun.

Free shipping

Secure flat-packed delivery anywhere in EU - always free of charge.

Sustainable process

Our products are responsibly produced and packed without the use of plastic.

100 days return

We are sure you'll love our products, but if not, you can always send it back.