Shipping & Return
Free shipping across EU!
We believe in simplicity and we want to make sure that our great design will be accessible – that’s why we never charge for shipping within Europe. We only work with the most reliable shipping companies to provide you with a first-class service.
Delivery to Switzerland and Norway
For our friends in Switzerland and Norway additional customs charges and national VAT will be charged directly by the local tax authorities and needs to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.
Delivery outside Europe
We are happy to ship globally for an additional shipping fee. Please provide your address so we can calculate the exact shipping time and cost.
We ship our products with only two types of packages – parcel and freight.
Small packages, shipped by DPD will be delivered directly to your home.
Big packages will be shipped on a palette and delivered to yours building entrance.
noo.ma most commonly uses DPD as the standard delivery service for parcel shipments. DPD will attempt to deliver the parcel to the provided address. If delivery fails the first time DPD will (depending on country) reattempt the delivery.
noo.ma most commonly uses DB Schenker as the Freight forwarder. The service includes a standard curbside delivery. Please make sure that our Partner’s driver will deliver your furniture directly to your doors but carrying furniture will be at your disposal.
Our delivery partner will contact you before the delivery to propose a delivery date and time frame with an option to reschedule this if the time is inconvenient. If you happen to not be at home at the agreed time of delivery, your item might be returned to the warehouse. In that case, you need to contact us to arrange a re-delivery. An extra delivery cost at the rate originally paid will occur.
We want you to be absolutely satisfied with your purchase from noo.ma. Once you have received your delivery, please inspect the product(s) and inform us within 5 days of delivery if anything is missing or has been damaged in transit. We will refund or replace any item that arrives damaged. The original box for the product needs to be saved to be able to claim the product. Please contact our customer team for more info on how to proceed at [email protected]
If you are not happy with your item, you may return your non-damaged and unused noo.ma purchase in its original packaging within 14 days. The customer is responsible for shipping charges associated with returning a non-damaged item. Please contact our customer team for more info on how to proceed at [email protected]