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Shipping and payment

Payment methods: Dotpay, PayPal, bank transfer.

Dotpay: A service using safe and fast internet trasfers. Recommened method.

PayPal: Online payment service. It doesn’t require having a PayPal account.

Bank transfer: If you chose this payment method you can make a bank transfer using your online bank account. Transfer the exact amount as shown in your order confirmation.
Payment details:

NOOMA LTD
IBAN: PL65114010100000515853002447
Tranfer name: order number, customer’s full name
BIC/SWIFT: INGBPLPW
ING Bank Śląski

All orders are being shipped via Courier exluding greeting cards which are sent via Post. Delivery within EU is always free.

The order is beeing executed since payment booking on our bank account.

Returns and compliments 

Purchased order can be returned without cause during 14 days since delivery. To make a return please get acquainted with the details below.

1. Agreement withdrawal form
As a citizen of the European Union you have a right to return your order within 14 days since delivery.

In order to withdrawal from the agreement please inform us by sending a filled form through e-mail to office@noo.ma.

After informing noo.ma about the agreement withdrawal you have additional 14 days to return the ordered goods.

2. Filling in the form
In order for your return to be accepted you must enclose a return form which you can find here. Please fill in the form with attention to details and sign it with your full name. The form must be included in the returning package.

While returing or exchanging the order you must know that:
– Returned articles must be in exaclty the same condition as it was delivered. There must be no signs of use.
– After receiving a package we are going to check the condition of articles and make an exchange or refund the order.
You need to remember that in terms of returns via Post, we don’t accept unpaid or cash on delivery packages.
– Delivery costs of returning products are on the customer side.

1. Free return to our office:
You can return your order in the office located in Mielżyńskiego 27/29, 61-725 Poznań, Poland. Please contact us at least 24 hours before the arrival.
2. Return via post or Courier:
You can return your order via post or Courier. After attaching the requested above forms to the package please send it to: Mielżyńskiego 27/29, 61-725 Poznań, Poland.

Refund will be made within 3 to 12 working days since receiving returned goods. After checking returned products condition, client will be informed about the confirmation or rejection of the return by e-mail. In the case of sending incorrect or damaged products, noo.ma will make a refund (after confirmation) including shipping costs, under the circumstances of attaching the shipping costs proof in the returning package.

If you will notice any defects in the received products please let us know as soon as posibble by e-mail to office@noo.ma. We will contact you with information about following steps. After error veryfication and/or confirmation of product defects, noo.ma will accept the return and refund the order with the shipping costs, under the circumstances of attaching the shipping costs proof in the returning package.

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